Returns & refunds
Last updated October 21, 2026
Every poster is made for one car and one name, and nothing prints until you've seen it and said yes. So we can't take back a poster because you changed your mind, but if anything arrives wrong, we replace it free.
Before you pay
Your preview is free. If something about your car looks off (the wheels, the trim, the ride height, anything), tell us and we'll fix it. You only pay once you've picked the version you want.
Cancelling an order
You can cancel for a full refund any time before your poster goes to print. We check every order before it goes to print, usually within one business day of payment. Once it's in production it can't be cancelled, because it's already being made for you.
Damaged, defective or misprinted
If your poster or frame arrives damaged, has a print defect, or doesn't match the version you approved, email hello@pitboard.pro within 30 days of delivery with your order number and a clear photo of the problem (and of the box, if it was damaged in transit). We'll make and ship you a free replacement at no cost to you. You don't need to send anything back.
Lost packages
If tracking shows your order as lost, or it hasn't arrived 30 days after it shipped, email us. We'll work with the carrier and, if it's confirmed lost, send a replacement free.
Wrong address
Please check your shipping address at checkout. If a package comes back to us because the address was wrong or incomplete, we can send it again once you pay the shipping cost.
What we can't refund
- A change of mind after your poster has gone to print.
- The size or look you picked at checkout.
- Small colour differences between your screen and the printed poster, since every screen shows colour a little differently.
How refunds are paid
Refunds go back to your original payment method. Once we approve one, it usually shows on your statement within 5 to 10 business days, depending on your bank.
Questions or a problem with your order?
Email hello@pitboard.pro before opening a dispute with your bank. It's the fastest way to get it fixed, and we answer every message.